Your True Cost

Understanding root causes of inefficiency is crucial to lowering true costs. This is the case for shippers and carriers alike. While a quote may appear inexpensive, what are the hidden costs to you, your company, and your customers? …How can you limit the frequency of these unwanted expenses?

Learn more by exploring the insights below.

missing freight

Why do carriers lose my freight?

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Other carriers use the same barcode on each piece of your shipment. When pieces go missing, they’re difficult to locate because each scan looks identical. In contrast, our TRUETRAK^TM system assigns a unique barcode to each handling unit. This gives us more precise tracking so you have fewer headaches with missing freight.

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Damaged freight

Why do carriers damage my freight?

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Reasons a carrier might damage your freight.

Load Capacity

Every carrier tries to maximize load capacity (cubic space and weight), as they should-- it's fiscally and environmentally responsible. What sets carriers apart is their technique in pursuing this target. Many stack freight directly on top of your product or try to cram freight into tight spaces.

We securely mount freight onto load bars, avoiding the potential of crushing freight beneath it. This precaution helps us fill trailer volume while reducing damage so we can deliver freight to your customer instead of a landfill.

Culture

Human error accounts for a portion of unintentional damage by carriers. How well does your carrier manage the frequency and severity of this human error?

We carefully hire like-minded individuals who have a balanced attitude towards safety, quality, and productivity. Then we give them the tools and training to successfully protect your product in a fast-paced LTL environment.

Packaging

LTL freight is handled many times in transit and shares trailer space with various other commodities. Packaging your product adequately to withstand the rigors of LTL shipping will reduce the likelihood of damage. Some of the most common packaging oversights are freight that overhangs the pallet, unprotected loose freight, product that's not properly secured to the pallet, and top-heavy freight with an insufficient base.

We dislike claims just as much as shippers. Damage not only involves freight but also injures reputations and relationships. Our Sales and Operations team members can provide valuable input while partnering with you to protect your product.

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Delayed freight

Why do carriers delay my freight?

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There are three main reasons carriers delay your fright.

Low Route Density

Most carriers only deliver to rural locations when they have enough freight built up, leaving your customer wondering when or if they'll receive their shipment.

For predictability, our remote points get a scheduled service day, so customers know exactly when to expect their freight. In addition, our high-density coverage allows us to service rural locations more frequently and consistently than competitors.

Misroutes

Another reason freight could get delayed is misrouting. Human error while loading trailers is unavoidable. Generally, carriers catch these errors once freight reaches the incorrect terminal which often causes your freight to be delayed multiple days.

Through use of barcode scanning on our docks, if freight is initially misloaded, system alerts notify us immediately. This allows us to correct the mistake before it becomes a service issue.

Lane Capacity

Your freight could also be delayed due to lane capacity. When carriers see an influx in requests, your freight may not receive top priority, causing your shipment to be held until capacity becomes available.

Two-thirds of our customers submit requests electronically. Our drivers also send electronic versions of BOLs while on their route. This allows us to see early indicators of heavy lanes with time to react and adjust capacity when possible.

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